Frequently Asked Questions
What is Association Management?
Association management is a distinct field of management as it works to manage common areas of communities while managing the needs of dues-paying members. Members also govern their association through an elected board, along with association committees. Managers for the association are responsible for many of the tasks which include financial management, meeting management, IT management, and project management. Association managers must also be familiar with laws and regulations that pertain only to associations.
What is an Association Management Company and what do they do?
An Association Management company is contracted by the community’s Board of Directors to provide a variety of services including but not limited to collecting assessments, maintenance & project management, financial reporting & analysis, addressing owner concerns, and advisement on legal matters among.
What is a Board of Directors?
The community’s board of directors are a group of individuals (usually property owners) charged with the conduct and management of the community’s affairs. The board of directors are generally elected annual or appointed when a vacancy arises. The board of directors can have a varying number of members and positions, with a minimum of 3 which include President, Treasurer, and Secretary.
What is a 'Managing Agent?'
A Managing Agent is the person or entity specifically hired to assist the board of directors in enforcing the documents and managing the funds and interests of the association.
What are Governing Documents?
The declaration, CCR’s, bylaws, master deed, operating rules, articles of incorporation or any other documents which govern the normal operating procedures of an association.
What Are 'ByLaws'?
A set of rules or guidelines regarding the operation of a non-profit corporation such as a Board. Bylaws generally set forth definitions of offices and committees involved with the Board of Directors. They can include voting rights, meetings, notices, and other areas involved with the successful operation of the Association.
What are CC&Rs?
The term CC&R refers to ‘Covenants, Conditions & Restrictions.’ A real covenant is a legal obligation imposed in a deed the property upon the buyer to do or not to do something. Many are specific, outlining everything a homeowner can do to the exterior of their home, including the number of non-familial tenants one may have, acceptable colors to re-paint the home, exactly when holiday decorations are allowed up, automobile placement or repair on property, satellite placement, etc.
What is a Master Deed
When a developer plans to divide a parcel of land into condominium units, a master deed must be prepared and legally recorded. The deed will show the division of property into separate units based % ownership, as well as indicate where the common areas will be. As with all deeds, any restrictions to use of the property are also generally noted on the master deed.
What is a 'Common Area?'
Any area of property intended for shared use by the members of an association. This can include pools, clubhouses, landscaping, and exteriors of building (for Condos and Townhomes).
What is a 'Limited Common Element?'
Any area of property that is allocated for the exclusive use of one (or more, but not all) properties but requires community approval for changes. This typically includes windows, doors to the unit, patios, dryer vents, and HVAC’s.
Who is responsible for what?
Responsibility for repairs are based on the governing documents of the association. However as a general rule for condominiums and townhomes, the owner is responsible for anything inside their unit, studs out (some associations will cover drywall and some do not), and limited common elements as defined above. The association is responsible for common elements, which usually includes the common grounds (mowing/landscaping), roofs, siding/brick, and parking areas.
Authority to make decision?
The board of directors are voted in annually to make decisions for the community. The Association Management Company (AMC) works at the direction of the board. The AMC can have limited authority to make repairs under a certain monetary value, especially in cases where the work will save the community from undue loss.
What is an Assessment?
Homeowner and Condo associations require homeowners to pay a share of common expenses, usually per-unit (For traditional neighborhoods) or based on % ownership as listed in the Master Deed (For Condominium and Town Home Communities).
Homeowner’s association typically pay a one-time annual assessment while condominium associations pay monthly assessments.
How do I pay my dues?
Depending on the community, dues can be paid via ACH (automatic bank deductions), dropping off payments to 9850 Von Allmen Ct, Suite 201, Louisville, KY 40241, mailing payments to 12468 LaGrange Rd, Suite 144, Louisville, KY 40245, paying online with a community-specific link (fees apply through CheddarUp)
How do I get into the portal?
Provide your email and emergency contact information to firstname.lastname@example.org and a link will be sent inviting you to the portal