Overview:
At Blue Arrow Property Management, LLC (“we,” “us,” “our”), we value your privacy and are committed to protecting your personal information. This Messaging Policy explains how we collect consent, send, and manage SMS/text message communications with property owners, HOA members, and tenants.
How You Opt In to SMS Notifications:
SMS consent at Blue Arrow Property Management is always explicit and voluntary — it is never automatic.
You may opt in through the following method:
- Owner/Tenant Portal (portal.bluearrowpm.com) Access to our portal requires a unique username and password tied to your individual account. Once logged in, you may navigate to your notification preferences and elect to receive SMS messages. Upon selecting SMS notifications, the system will send a confirmation text message to the mobile number on file.
- You must reply YES (or the confirmation keyword provided) to that message to complete opt-in. SMS notifications will not be activated until this confirmation is received. No messages will be sent to your number prior to your confirmed opt-in.
- Consent is never a condition of receiving property management services. Opting out or declining SMS has no effect on your tenancy, ownership rights, or access to services.
How we use Messaging:
- We do not sell, trade, or transfer your mobile number or messaging consent to third parties or affiliates for marketing purposes.Messages sent via SMS are strictly operational and informational in nature — no promotions, sales, or marketing content is ever sent through this channel.Message types include:
- Water, power, elevator, or other utility outage alerts
- Scheduled maintenance or repair work affecting your unit or community
- Parking lot, common area, or access disruptions
- Community project updates (e.g., lot resurfacing, exterior painting)
- Time-sensitive HOA or community reminders
- One-on-one communication initiated by you directly to your property manager
- Based on our history, you may receive approximately 3–4 community update messages per month via SMS. Message frequency may vary based on active community events or emergencies.Standard messaging and data rates may apply from your carrier.
How You Opt In to SMS Notifications
SMS consent at Blue Arrow Property Management is always explicit and voluntary — it is never automatic.
You may opt in through the following method:
- Owner/Tenant Portal (portal.bluearrowpm.com) Access to our portal requires a unique username and password tied to your individual account. Once logged in, you may navigate to your notification preferences and elect to receive SMS messages. Upon selecting SMS notifications, the system will send a confirmation text message to the mobile number on file.
- You must reply YES (or the confirmation keyword provided) to that message to complete opt-in. SMS notifications will not be activated until this confirmation is received. No messages will be sent to your number prior to your confirmed opt-in.
Information We Gather:
- Phone Number — Required to send SMS messages; collected through your portal account
- Name — As associated with your account in our system
- Community & Property Address — So that you receive only messages relevant to your specific community or building
- Opt-In Confirmation Record — Timestamp and confirmation of your active reply to our opt-in verification message, retained as documentation of your consent
Keywords:
KeywordWhat Happens
- YES – Confirms your opt-in after receiving our verification text
- STOP – Immediately opts you out of all future SMS messages
- HELP – Returns our contact information: Blue Arrow Property Management | (502) 901-9600 | info@bluearrowpm.com
Sharing Your Information:
- Service Providers: Third-party vendors who assist us in operating our SMS/texting services and conducting our business.
- Legal Compliance: When required by law, such as to comply with a subpoena, or similar legal process.
- We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes.
Sharing Your Information:
- We do not sell, rent, or trade your mobile number or messaging consent to any third party for marketing purposes.
- Service Providers: We work with third-party vendors (such as SMS platform providers) who assist in operating our messaging services. These vendors are contractually prohibited from using your information for any purpose other than providing services to us.
- Legal Compliance: We may disclose information when required by law, such as in response to a valid subpoena or legal process.
Data Security:
- We implement a variety of security measures to protect your personal information, including secure portal authentication (username and password) required before any notification preferences can be modified. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.
Keyword/Opt-out:
- Reply STOP to any message you receive from us
- Log in to your portal at portal.bluearrowpm.com and update your notification preferences
- Call our office at (502) 901-9600
- Email us at info@bluearrowpm.com
- Upon opting out, you will receive one final confirmation message acknowledging your request. No further SMS messages will be sent.
Data Security:
We implement a variety of security measures to protect your personal information, including secure portal authentication (username and password) required before any notification preferences can be modified. No method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security of data transmitted over the internet.
Children’s Policy:
Our SMS messaging services are not intended for individuals under the age of 13. We do not knowingly collect mobile contact information from children under 13. If we become aware that we have done so, we will promptly delete that information.
Changes to this Policy:
We may update this Messaging Policy from time to time. Changes will be posted to this page with an updated effective date. We encourage you to review this policy periodically.
Last Change: April 2026.
Contact Blue Arrow Property Management, LLC:
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Blue Arrow Property Management, LLC
2305 Hurstbourne Village Dr Suite 600
Louisville KY 40299
(502) 901-9600
info@bluearrowpm.com
